Tag Archives: Missed-call

“This Number is Busy” message with additional analytics

Today, I re-dialed a “missed call” from an acquaintance, and got a busy tone with the message “this number is busy” in multiple languages.

I was about to cancel the call when I heard “Press ‘1’ to know more – we are piloting an analytics engine.”

I was intrigued, and pressed “1”. Here is what was conveyed (the gist):

“93% of the time, this subscriber disconnects his outgoing calls (gender confirmed through subscriber Profile data), before these calls are picked up. Most likely (86% probability), he is trying to save his call costs. He developed this habit earlier, but continues even when the free call limit is infinity.”

“His number is also busy most of time. That is because he is either inefficient in transacting his business quickly (34% probability) or is lonely and wants to prolong the conversation (43% probability), other reasons account for the rest of the probability.”

“If you can satisfy your requirements (information needs or your own need for chatting with someone) through other means, you are likely to be better off.”

“Press ‘2’ to know information about yourself – based on the pilot analytics engine”.

I automatically pressed ‘2’ before realizing my blunder. The disembodied voice continued:

“The fact that you are calling a usually busy number and have the patience to listen to this robotic voice, indicates that you too may be looking for some company/ any kind of company.”

“There are many chatbots available on the net and as mobile apps – chatting with them may be useful (some are also free 🙂 ).”

I quickly disconnected – I had enough.

What do you think of the analytics? And the counselor Bot?
Do share your comments in the space provided below.

More Such Posts here.


I'm Rajesh Naik, and this is my personal website If you are interested in contacting me professionally, I am available on LinkedIn and I will be glad to accept your invite. You may also check out my professional website, Alignmentor.com.

Cartoon: The ‘Missed-Call’ Mode of Communication

Missed-Call Cartoon

Increasingly, ‘missed-call’, or ‘miss-call’, or ‘miskol’ (Philippine lingo) is being used as a means of communication, not just by individuals, but also by organizations, who openly ask their customers to ‘give a missed-call.’

I did find it difficult to explain the concept of ‘missed-call’ to a friend from a Western country. His question was “How can I give you a missed call? If you don’t pick it up, you miss the call. The caller cannot control whether it is a missed call or not – only the receiver can make it a missed call or picked call.”

Anyway, here is another attempt to explain what a missed-call is.

‘A missed-call (or miss-call or miskol) is a telephone call deliberately terminated by the caller before being answered by its intended recipient. The missed-call (sometimes a sequence of missed-calls) communicates a pre-agreed message without paying the cost of a call.’

This is now being used in an organized way by large entities, for getting prospective customers to indicate their interest in the organization’s product/ service. It is being used by political parties to collect opinions. It is being used by game shows to collect answers/ votes, etc. That is creating a large load on the communications network, without any revenue for the telephone companies.

Here is some data (unverified):

  • Missed-calls make roughly 70% of the cellular phone traffic in Bangladesh
  • The Indian industry of cellphone service providers has estimated a revenue loss due to missed-calls was between 20 and 30%, in 2007

I guess eventually the cellphone operators will find some ways to recover revenues, especially for usage by organizations openly asking the public to give a missed call to a specific number.

Maybe they will create special phone numbers only for missed calls (like toll-free numbers).

Until then, let us continue using missed calls:

  • One missed-call if you read and liked this post
  • Two missed-calls if you did not like it
  • Three missed-calls if you did not read it
  • Four missed-calls if you are unaware of this post

🙂

Do share your comments in the space provided below.

More Such Posts here https://rajeshnaik.com/category/musings/


I'm Rajesh Naik, and this is my personal website If you are interested in contacting me professionally, I am available on LinkedIn and I will be glad to accept your invite. You may also check out my professional website, Alignmentor.com.